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Please note that US Water Systems reserves the right to revoke or revise the Return Policy at its sole discretion.
At US Water Systems, we are committed to providing the best possible product and customer experience, period. However, we are aware that there may be times when things do not go exactly as planned. In that case, we would appreciate the opportunity to work with our customers to remediate any concerns or issues that arise. We look forward to being a loyal partner in all your water treatment needs.
US Water Systems Brand Residential Items may be returned if new, unused, and unopened, in original packaging, within 60 days of delivery for a full refund or store credit less actual shipping costs. Return shipping fees are the responsibility of the customer unless the item received is deemed incorrect or defective. It is the customers responsibility to insure the return for full value in case of transportation damage.
US Water Systems offers a one year money back guarantee on water treatment solutions that have been crafted for your water needs by our Certified Water Specialists. It's our Promise to You that our systems will do what we say. If you are unhappy with your system, contact us at (800) 608-8792 and we guarantee to make it right.
NOTE: Whole House Reverse Osmosis Systems are not covered under Residential Products Return Policy, because they are indeed commercial products. They are covered under the Commercial Return Policy, see below.
Non-US Water Systems Brand Residential Items may be returned if new, unused, and unopened, in original packaging, within 30 days of delivery, for a full refund or store credit less actual shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. It is the customers responsibility to insure the return for full value in case of transportation damage.
A Return Authorization Number must be obtained from US Water Systems before returning items for any reason. This process is detailed below. There may be a restocking fee of up to 40% depending on the item.
If exchanging items, the return item(s) must be received before replacement item(s) are sent. A Return Authorization number must be obtained from US Water Systems before returning items for any reason. Shipping charges for exchanged or replaced items will be the responsibility of the customer. It is the customers responsibility to insure the return for full value in case of transportation damage.
A request for a Return Authorization Number is generated by completing the US Water Systems Return Authorization Request form below and following the steps until completion. This process takes from 24-72 business hours for a response. This number MUST be obtained from US Water Systems before returning any items, for any reason.
Refused Orders: If an order is refused, the customer is responsible for the costs of shipping to and from their location as well as a restocking fee of up to 40%.
Refunds will be processed after the receipt of product. Refunds will then begin the internal process. Please allow for 14 additional business days. It may take several more days for bank processing before funds are received.
Commercial Items ineligible for Returns or Refunds include but are not limited to: Point-of-entry reverse osmosis systems, backwashing filters, softeners and any special-order / custom items are made to order specs or engineered based on customer specifications and/or applications.
All Other US Water Systems Brand Commercial Items: A request may be made for a Return Authorization if the items are in original packaging and unopened within 14 days of delivery. If the Return Authorization is approved, the order may qualify for a refund or store credit less actual shipping costs and are subject to a restocking fee of up to 40%.
Return shipping/freight fees are the responsibility of the customer unless the item received is deemed incorrect or defective. It is the customers responsibility to insure the return for full value in case of transportation damage.
Reseller Orders: Items purchased in bulk quantity, special orders, or are custom manufactured are not eligible for a refund but may qualify for an instore credit. A Return Authorization Request must be made within 14 days of receipt of the product to qualify for consideration.
A Return Authorization Number must be obtained from US Water Systems before returning any items for any reason. Please follow the return instructions carefully before returning any item to ensure timely credit or refund.
Refused Orders: If an order is refused, the customer is responsible for the costs of shipping to and from their location as well as a restocking fee of up to 40%.
A request for a Return Authorization Number is generated by completing the US Water Systems Return Authorization Request form below and following the steps until completion. The process takes from 24-72 hours to receive a response. This number MUST be obtained from US Water Systems before returning any items, for any reason.
Refunds will be processed after the receipt of product. Refunds will then begin the internal process. Please allow for 14 additional business days. It may take several more days for bank processing before funds are received.
RECEIVED WRONG ITEM / PROBLEM WITH ITEM - If you received the wrong item or there is a problem or damage with your item, please contact US Water Systems Customer Service within 14 days of delivery by completing the Return Authorization Form below to begin your request for an RA #.
DAMAGED SHIPMENT - If a package or freight shipment is received that appears damaged or upon opening an item it appears damaged, please take the following actions:
RETURN ADDRESS - Send all returning items, properly packaged, with an RA# to:
US Water Systems
Returns RA#
9250 Bradford Road, Suite 195
Plainfield, IN 46168
E-mail: customercare@uswatersystems.com
Phone: (800) 608-8792
To cancel an order that has not yet shipped, please call the customer service department at (463) 218-7454 or send them an Email. Once an order has been shipped, it cannot be cancelled, and you will have to process a return.
Due to the nature of commercial/industrial equipment, point of entry RO systems, pond systems, and other special-order/custom items will be subject up to a 40% cancellation fee. Please note that there are special order items that cannot be cancelled. Items with restrictions will be noted in the item description.
*Warranties are product specific and are on product pages.