Lately, we’ve noticed companies suddenly adding “Assembled in the U.S.” or “U.S. Experts” banners to their websites. We welcome others to the party—we’ve been hosting it for over 22 years. As a company founded with “US” right in our name, American craftsmanship and local support aren’t a political pivot for us; they’re our founding identity. However, while “U.S.-based support” is a great feature, it is not a qualification. When it comes to the health and safety of your family’s water, a friendly voice on the phone isn’t enough. You need actual technical expertise. And that is where the real difference lies between US Water Systems and the rest of the pack.

However, while “U.S.-based support” is a great feature, it is not a qualification. When it comes to the health and safety of your family’s water, a friendly voice on the phone isn’t enough. You need actual technical expertise. And that is where the real difference lies between US Water Systems and the rest of the pack.

I am aware of PFAS in my water - what now?

Many newer entrants to the market operate on a simple model: they manufacture a couple of systems—often small, simple cartridge filters— and try to sell them to everyone. Why? Because they’re easy to ship and don’t require asking “hard” questions about water quality or the home’s infrastructure.

They treat water treatment as a “one-size-fits-all” commodity. But your home and your water are unique. Here’s what should concern you: you may see these same competitors listing hundreds of chemicals—from acetone to xylene— claiming their system “addresses” all of them. Sounds impressive, right?

Here’s the truth: that’s often just a list of chemicals carbon has an affinity for. Listing a chemical doesn’t mean their specific filter can handle the load of that chemical in your water. Selling just one or two systems to everyone may make a salesperson’s job easier, but if you have high hardness or specific contaminants in your municipal water, that “easy” system simply won’t do the job.

If a company tries to sell you a solution without asking about your water quality and your home’s plumbing, they are prioritizing their convenience over your water quality. Real solutions come from matching the right technology to the actual problem—something a one-trick-pony product simply can’t do.

This is our biggest differentiator. Some companies hire personable staff located in the U.S. to handle their phones. Their job is to provide friendly service and close sales.

At US Water Systems, we hold ourselves to a much higher standard. We don’t just employ support staff; we employ Certified Water Specialists. We invest heavily in training our team through the Water Quality Association (WQA). This is a voluntary, rigorous credentialing process requiring deep knowledge of water chemistry and treatment technologies.

It’s similar to the difference between talking to a hospital receptionist and talking to a board-certified specialist. Both are helpful, but only one is qualified to diagnose and treat unique water issues.

We have a staff that includes Master Water Specialists with decades of combined experience. When you call us, you aren’t getting a sales pitch; you are getting a consultation based on science.

Try giving us a call—we don’t just ask for your credit card. We first look at the data.

We analyze the source: For city water, we can review your local municipal water quality reports to see exactly what we are dealing with. For well water, we often recommend a proper lab test, so we know what’s in your water before we prescribe a solution.

We analyze the infrastructure: We ask the technical questions others avoid. Do you have a drain nearby? Do you have access to electricity where the system will go? What is your plumbing size and water pressure? These details matter if you want a system that works correctly and reliably.

We tailor the system to your reality. Whether you need a robust backwashing filter, a salt-based softener, a whole house RO, or a specialized anti-scale system, we have hundreds of configurations. We fit the system to the house, not the house to the system.

If you’d like to talk with a Certified Water Specialist, you can reach us at 1-855-508-9561.

Because we rely on certified experts to engineer tailored solutions based on actual data and your home’s infrastructure, we can offer something others can’t: confidence.

We don’t just offer a standard product return window. We offer a one-year guarantee that our custom-engineered solution will solve your specific water problem. If it doesn’t perform as promised, we’ll work with you to make it right.

When you have the right system in place, you see and feel the difference: no more scale building up on fixtures, no more strange smells or tastes, and no more guessing about what’s really in your water. Just clean, consistent, dependable water throughout your home.

When you’re looking for water treatment, don’t just look for an “Assembled in the USA” sticker. Look for WQA-certified specialists. Look for 22+ years of expertise. Look for a company that makes system recommendations based on your water before asking for your credit card.

Great water starts with great questions. And we’ve been asking them since day one.